I have just listened to an interview about online shopping. I thought you might be interested because almost everybody does online shopping from time to time. What is said is:
Delivery is a big problem and many retailers are not making money.
Most people enjoy going out to shop as it is an opportunity to get out of the house.
Some internet shops have gone bankrupt because of delivery problems.
A distinction has to be made between goods and services.
Examples of successful Internet retailers are budget airlines and online banking.
The real reason why shops go bust is that they are badly run or try to sell things no one wants.
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